To: Martin L. Cousineau, Finance Committee Chairperson
From: Derrick L. Britton, Director of Veterans Services
title
RE: Application to Establish a Position-Internal Operation Manager/VSO
recommendation
BOARD ACTION REQUESTED:
Approval of a request by the Genesee County Department of Veterans Services to establish a position of Internal Operations Manager/VSO to replace a current VSO position.
BACKGROUND:
The Department of Veterans Services (DVS) has opportunities for improvements with internal processes, customer service, and appropriate oversight. This new position will help with our vision to provide better service for our internal and external customers.
DISCUSSION:
Internal Processes: Broad job HR job descriptions, but no departmental level comprehensive description of duties. Staff creating their own procedures for various programs. No auditing of processes and programs. Division of duties: Secretaries not provided specific tasks; creating tension of who is doing what. Clear chain of command as it relates to positions Secretaries who report directly to Deputy Director and Director, "no go between." Secretaries who would take on a "senior" secretary role making decisions without policies. Customer Service: Statistical data/surveying for informed decision making. Data not readily available for the Director. No feedback from Veterans to know how we are doing. Budget/Donation oversight in conjunction with financial analyst needs improving. Grant opportunities are being missed with no dedicated, experienced grant writer. Contract oversight lacking accountability.
IMPACT ON HUMAN RESOURCES:
HR assisted with the formation of the job description in conjunction with DVS Director. Veterans Services Officer (VSO) position to be eliminated; however, the Internal Operations Manager will also be expected to maintain accreditation and conduct VSO duties as needed.
IMPACT ON BUDGET:
Non-General Fund; Veterans Millage. The annual cost increase for the eliminatio...
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