To: Martin L. Cousineau, Finance Committee Chairperson
From: Michael Dawisha, Chief Information Officer
title
RE: Universal Communications
recommendation
BOARD ACTION REQUESTED:
Approve the agreement with RingCentral to replace our existing voice service and provide universal communications (Voice, Text, Video and Chat) to Genesee County. The agreement is for 5 years of service.
BACKGROUND:
Genesee County has used traditional POTS (Plain Old Telephone Service) lines for decades. Universal communications allow us to consolidate many services into a single vendor solution. RingCentral was chosen through an RFP process with a multi-departmental committee as part of the evaluation process. Another multi-departmental committee is now undertaking the change management process in preparation for this potential change should the board approve moving forward. For full disclosure, there will be one more single time ARPA funded expense for headphones. An RFP is currently awaiting vendor bids and the cost will be an estimated $120,000.
DISCUSSION:
Besides the productivity improvement and savings in overhead, over a 5-year period, there will be a net savings of just under 1 million dollars.
IMPACT ON HUMAN RESOURCES:
Administrative overhead will be greatly reduced.
IMPACT ON BUDGET:
Proposal costs are as follows:
One time charges for installation and onboarding:
MVP UCaaS Implementation SOW $71,571.48
RingCX Contact Center Implementation SOW $31,798.00
Fax Server Integration Implementation SOW $15,628.00
: $ 118,997.48
Recurring charges (costs per year):
MVP UCaaS $224,792.76
RingCX - Contact Center $33,840.00
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