To: Brian K. Flewelling, Public Works Committee Chairperson
From: Michael Dawisha, CIO
title
RE: Approval of the renewal for the guest registration (TAN system) and queuing system through SHI, in an amount not to exceed $36,670.92, for one (1) year starting April 21, 2026; this is a budgeted expense and will be paid from account 1010-228.01-933.01 and 1010-000.00-123.000
recommendation
BOARD ACTION REQUESTED:
Approval of the renewal for the guest registration (TAN system) and queuing system through SHI
BACKGROUND:
The TAN resident guest registration and services queuing system was implemented to improve resident service delivery, reduce wait times, and support more efficient visitor routing within the Tower. The Tower has two public points of entry and multiple service destinations. The system allows guests to enter their names, select the department they are visiting, notify the destination department, and receive assistance locating their destination.
DISCUSSION:
This request is for the renewal of the TAN system currently in use at the Tower. The system remains an important tool for managing visitor flow and helping staff maintain awareness of how many visitors are in the building at any given time. Renewal will allow the County to continue monitoring traffic to departments within the Tower while reducing manual intervention at entry points. Maintaining this service supports a more organized visitor experience and promotes operational efficiency.
IMPACT ON HUMAN RESOURCES:
There is no impact on Human Resources.
IMPACT ON BUDGET:
This is a renewal through SHI utilizing the Michigan Master Computing Contract (software only), contract number 071B6600113, not to exceed $36,670.92. This renewal is for one year starting April 21, 2026. This is a budgeted renewal to be paid out of the following accounts: 1010-228.01-933.001 - $16,376.33 and prepaid account 1010-000.00-123.000 - $20,294.59.
IMPACT ON FACILITIES:
There is no impact on Facilities.
IMPACT ON TECHNOLOGY:
Reviewed by IT.
CONFORMITY TO COUNTY PRIORITIES:
This request supports the County priority of Inclusive, Collaborative Culture by maintaining a system that helps residents and guests navigate County services more easily and supports a more welcoming and organized visitor experience.
resolution
TO THE HONORABLE CHAIRPERSON AND MEMBERS OF THE GENESEE COUNTY BOARD OF COMMISSIONERS, GENESEE COUNTY, MICHIGAN
LADIES AND GENTLEMEN:
BE IT RESOLVED, by this Board of County Commissioners of Genesee County, Michigan, that the request by the Chief Information Officer to authorize an expenditure, in the form of a purchase order to SHI International, to purchase the guest queueing system FrontDesk for a one-year term commencing April 21, 2026, at a total cost not to exceed $36,670.92 to be paid from accounts 1010-228.01-933.001 ($16,376.33) and prepaid account 1010-000.00-123.000 ($20,294.59), is approved (a copy of the memorandum request and supporting documents being on file with the official records of the April 8, 2026 meeting of the Public Works Committee of this Board).