To: Brian K. Flewelling, Public Works Committee Chairperson
From: Michael Dawisha, CIO
title
RE: Approval of the renewal for the guest registration (TAN system) and queuing system through SHI, in an amount not to exceed $36,670.92, for one (1) year starting April 21, 2026; this is a budgeted expense and will be paid from account 1010-228.01-933.01 and 1010-000.00-123.000
recommendation
BOARD ACTION REQUESTED:
Approval of the renewal for the guest registration (TAN system) and queuing system through SHI
BACKGROUND:
The TAN resident guest registration and services queuing system was implemented to improve resident service delivery, reduce wait times, and support more efficient visitor routing within the Tower. The Tower has two public points of entry and multiple service destinations. The system allows guests to enter their names, select the department they are visiting, notify the destination department, and receive assistance locating their destination.
DISCUSSION:
This request is for the renewal of the TAN system currently in use at the Tower. The system remains an important tool for managing visitor flow and helping staff maintain awareness of how many visitors are in the building at any given time. Renewal will allow the County to continue monitoring traffic to departments within the Tower while reducing manual intervention at entry points. Maintaining this service supports a more organized visitor experience and promotes operational efficiency.
IMPACT ON HUMAN RESOURCES:
There is no impact on Human Resources.
IMPACT ON BUDGET:
This is a renewal through SHI utilizing the Michigan Master Computing Contract (software only), contract number 071B6600113, not to exceed $36,670.92. This renewal is for one year starting April 21, 2026. This is a budgeted renewal to be paid out of the following accounts: 1010-228.01-933.001 - $16,376.33 and prepaid account 1010-000.00-123.000 - $20,294.59.
IMPACT ON FACILITIES:
There is no impact on Facilities.
IMPACT ON TE...
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