To: Martin L. Cousineau, Finance Committee Chairperson
From: Joshua Freeman, Director of Administration
title
RE: Approval of a request to create, post & fill one (1) Constituent Relations Representative in the Board Office; this is a budgeted position
recommendation
BOARD ACTION REQUESTED:
Approval of a Constituent Relations Representative
BACKGROUND:
Historically, our office has not had an engagement plan with the public that furthers the County's priority of an Inclusive & Collaborative Culture. Typically, we have taken a reactive approach to constituent services and engagement. As a result, residents have not always had an effective link to their elected representatives and the services they need. Each Commissioner represents over 45,000 residents with almost no staff support.
DISCUSSION:
In creating this position, our office looks to focus on three specific areas: First Point of Contact, In-person Public Engagement, and Public Sentiment Monitoring. This role will serve as the initial connection between Genesee County residents and the Board of Commissioners, as well as other county departments, commissions, and committees. By streamlining this communication, we can ensure that residents receive the assistance they need promptly when reaching out to the Board Office. In coordination with the Director of Communications, the representative would be tasked with responding quickly and effectively to public inquiries, and feedback through various communication channels. This responsiveness is vital in fostering trust and transparency within our community between residents and commissioners. The representative will also develop, plan and coordinate events designed to enhance public engagement with Genesee County's programs, service and board-led initiatives. These events will serve as opportunities to build relationships and provide residents with valuable information. Finally, the representative would also monitor and report on public sentiment rega...
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