To: Martin L. Cousineau, Finance Committee Chairperson
From: Michael Dawisha, CIO
title
RE: Approval of a purchase order to SHI for a guest registration and queuing system
recommendation
BOARD ACTION REQUESTED:
Approval of a purchase order to SHI for the purchase Front desk guest management system.
BACKGROUND:
The tower will have two public points of entry with many possible destinations. This system will allow guests to enter their name which will place them in a queue, alert the destination department and help people find their destination.
DISCUSSION:
Proposal for Implementing a Resident Guest Registration & Services Queuing System ("TAN" - Take a Number) Objective: this is a system similar to what the Secretary of State uses with the added dimension of many destinations.
We wish to enhance resident service delivery, reduce wait times, and improve operational efficiency and propose implementing a resident guest registration and services queuing system. Currently, residents visiting county offices experience random wait times, lack of transparency in queue status, and inconsistent service prioritization. These inefficiencies can lead to frustration, reduce staff productivity, and create bottlenecks in service delivery. Many residents, particularly those with disabilities or urgent needs, face challenges navigating our current walk-in service model. The TAN system will provide a modern, digital-first approach to managing resident service queues. This system will allow residents to: Take a number via self-service kiosks and receive estimated wait times and real-time notifications. They can Select their required service (e.g., Health, County Clerk, Veterans affairs, etc.) to ensure proper routing and check queue status, reducing unnecessary in-office congestion. This system will increase efficiency, improve customer satisfaction, and reduce administrative burdens on county staff. Benefits to the County & Residents are that it will
* Reduced Wait Times &...
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